1. Return Eligibility

You may request a return or exchange if:

• You received the wrong product
• The item arrived damaged or defective
• The product is missing parts or accessories
• The item is significantly different from its description
• The product has a manufacturing issue

To qualify, the item should generally be:

• Unused and in original condition
• In original packaging
• With tags, manuals, invoices, or accessories (if applicable)
• Reported within the allowed return window

2. Return Window

Customers should request a return within:

• 7 days of delivery for standard eligible items
• 24 to 48 hours for damaged, broken, or wrong items (recommended to report immediately)
• Different categories may have different return windows depending on the seller or product type

3. Non-Returnable Items

The following items may not be eligible for return unless damaged or incorrect:

• Personal care or hygiene products
• Undergarments or intimate wear
• Opened consumables
• Customized or personalized products
• Digital/downloadable items
• Clearance or final sale items (if clearly marked)

4. How to Request a Return

To request a return, contact our support team with:

• Order number
• Full name
• Phone number
• Reason for return
• Clear photos/videos of the item (if damaged or incorrect)

Contact us at:

Email: support@curiositystores.com

5. Return Approval Process

Once your request is reviewed:

• Approved returns will receive instructions for pickup or return shipping
• Some returns may require inspection before final approval
• If rejected, we will explain the reason

6. Exchanges and Replacements

Where available, we may offer:

• Same product replacement
• Size/color exchange (if applicable)
• Alternative item of equal value
• Store credit or refund if replacement is unavailable

7. Refund Process

Once the returned item is received and approved, refunds may be issued through one of the following methods:

• Bank transfer
• Mobile wallet (where available)
• Original payment method (if applicable)
• Store credit / wallet balance

8. Refund Time

Refunds are typically processed within:

• 5 to 10 business days after approval and verification

Banking or payment provider delays may vary.

9. Shipping Charges

• If the mistake is ours (wrong, defective, damaged item), return shipping may be covered by us or the seller.
• If the customer changes their mind, return shipping may be the customer’s responsibility.

10. Order Cancellation

Orders may be cancelled before dispatch. Once shipped, cancellation may not be possible and standard return procedures may apply.

11. Fraud Prevention

We reserve the right to reject abusive, suspicious, excessive, or fraudulent return requests.

12. Contact Us

For return and refund support:

Curiosity Stores
Email: support@curiositystores.com
Location: Lahore, Pakistan