Returns & Refund Policy
Free & Easy Returns
If the product you receive is damaged, defective, incorrect, or incomplete, you can initiate a return request.
Return requests must be submitted within 14 days of delivery.
All products sold by verified vendors are genuine and protected under our Curiosity Assurance Program.
Note: Digital products, perishable goods, and hygiene-sensitive items may be excluded from this policy. Please refer to the specific product page for eligibility.
To ensure your return is accepted, please follow these conditions:
1. Product Condition
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The product must be unused, unwashed, unworn, and undamaged.
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Fashion products may be tried on once to check fit; this does not make them ineligible for return.
2. Packaging & Tags
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Return must include the original packaging, manufacturer’s box, and protective wrapping, with:
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All tags, labels, user manuals, and warranty cards intact
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Any free items or promotional gifts
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The original invoice or order confirmation slip
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⚠️ Do not apply tape or shipping labels directly on the product box (especially for branded items). Place it in a separate protective layer or envelope.
3. Return Identification
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Clearly mention your Order Number and Return Tracking Number on the parcel to ensure correct handling.
Return Rejections and Failed Deliveries
If your return does not meet the stated conditions:
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Your return may be rejected, and no refund will be processed.
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Rejected items will be sent back to you within 4–6 working days.
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If delivery fails three times, the item will be declared unclaimed and disposed of without refund.
Important Notes
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Return eligibility may differ depending on the product category. Always check the return status mentioned on the product page before purchase.
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Returns initiated after the 14-day window, or for reasons not covered under valid return causes, may be rejected.
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For products under manufacturer or seller warranty, please contact the seller or brand directly for warranty claims after usage.
Need Help?
For return support, please contact us at:
📧 marketing@curiositystores.com
Valid reasons to return an item
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.