At Khalid Book Depot, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with the products you received, you may return them within 30 days from the date of delivery. Please follow the guidelines below for a smooth and hassle-free return process:

Return Eligibility

Products must be unused, in their original packaging, and in resalable condition.
Books and stationery items should not show any signs of wear, tear, or damage.

Return Process

Contact our customer support team at email to initiate the return process. Provide them with your order details and reason for the return.
Once your return request is approved, you will receive instructions on how to return the items.

Refund or Exchange

Once we receive and inspect the returned items, we will process your refund or exchange, as per your preference.
Refunds will be issued to the original payment method used during the purchase.

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.

Non-Returnable Items

Personalized or customized items cannot be returned unless there is a manufacturing defect or shipping damage.

Restocking Fees

We do not charge any restocking fees for returns.

Valid reasons to return an item

Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
Delivered product is incomplete (i.e. has missing items and/or accessories).
Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
Delivered product is does not match product description or picture (i.e product not as advertised)

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.

Support Contact

Khalid Education Center 40, urdu Bazar Lahore
support@curiositystores.com
04237361284

Returns & Refund Policy