Shipping Policy – Curiosity Stores Pakistan | Fast & Reliable Delivery Nationwide

Effective Date:01 January 2025

At Curiosity Stores, we are committed to providing fast, secure, and reliable delivery services across Pakistan. This Shipping Policy explains order processing times, delivery areas, shipping charges, tracking, delays, and customer responsibilities. Our goal is to make online shopping smooth and convenient for every customer.

By placing an order on CuriosityStores.com, you agree to this Shipping Policy.

1. Delivery Coverage

We deliver to major cities, towns, and many surrounding areas across Pakistan through trusted courier partners. Delivery availability may vary depending on location, courier access, and product type.

2. Order Processing Time

After your order is confirmed, we normally process orders within:

  • 1 to 3 business days for in-stock items
  • Extra time may be required during sales, holidays, or high-demand periods
  • Some products may require additional handling or vendor confirmation

Orders placed on Sundays or public holidays may be processed on the next working day.

3. Estimated Delivery Time

Typical delivery times after dispatch:

  • Major Cities: 2 to 5 business days
  • Other Areas: 3 to 7 business days
  • Remote Locations: 5 to 10 business days

Delivery times are estimates and may vary.

4. Shipping Charges

Shipping charges may depend on:

  • Customer location
  • Product size or weight
  • Courier rates
  • Promotional offers

We may offer:

  • Free delivery on selected products
  • Free shipping during special campaigns
  • Discounted shipping promotions

Final charges are shown at checkout.

5. Cash on Delivery (COD)

We may offer Cash on Delivery on eligible orders and locations. Curiosity Stores reserves the right to limit COD on high-risk, remote, bulk, or suspicious orders.

6. Order Tracking

Once your order is shipped, tracking details may be shared via:

  • SMS
  • WhatsApp
  • Email
  • Customer support request

7. Delivery Attempts

Courier partners may attempt delivery multiple times depending on their policy. If the customer is unavailable, the parcel may be returned, delayed, or cancelled.

Please ensure:

  • Correct phone number
  • Accurate delivery address
  • Someone available to receive the parcel

8. Delays and Exceptions

Delivery delays may occur due to:

  • Weather conditions
  • Public holidays
  • Road closures
  • Operational issues
  • Courier delays
  • High seasonal demand
  • Incomplete customer information

We are not responsible for delays beyond our reasonable control.

9. Damaged or Missing Parcels

If your parcel arrives damaged, tampered with, or incomplete:

  • Report immediately or within 24 hours of delivery
  • Share photos of packaging and items
  • Include order number and issue details

We will review and assist according to our policies.

10. Incorrect Address Information

Customers are responsible for providing accurate shipping details. Orders delayed or returned due to incorrect addresses or unreachable phone numbers may incur re-shipping charges.

11. Multiple Item Orders

Orders containing multiple products may arrive in separate shipments depending on stock location, vendor dispatch, or courier handling.

12. International Shipping

Currently, Curiosity Stores primarily serves customers within Pakistan unless otherwise stated.

13. Contact Us

For shipping support or delivery questions:

Curiosity Stores
Email: support@curiositystores.com
Location: Lahore, Pakistan